Protected purchases
Buy with clear terms and protected payment
Buying from someone you do not know well? Do not send money directly. Use Paybrok: funds stay locked in a contract and are released under the agreement rules.
The simple idea
Both parties can check that funds are protected and review delivery, release and dispute conditions.
If there is a problem, the agreement keeps evidence, timestamps, messages and references for claims.
When to use Paybrok for purchases
Marketplace and social
Facebook Marketplace, Instagram, OLX, peer-to-peer listings and local groups.
Higher-value items
Used vehicles, electronics, equipment, spare parts, second-hand goods or reservations.
Unknown small stores
New sellers, small shops or providers you have never paid before.
Advance payments
Reservations, deposits for future services, scheduled deliveries or custom orders.
How the flow works
- You agree with the seller on product, price and delivery deadline.
- You create the digital agreement in Paybrok and the seller signs it.
- You deposit the funds. They stay locked in a protected contract.
- The seller ships and uploads a photo, file or tracking number.
- You receive the product and confirm in the app.
- The funds are released to the seller according to the agreement.
What if you do not receive what was promised?
If the product does not arrive, arrives damaged or does not match the agreement, you do not confirm release. You open a dispute with evidence: photos, videos, messages, tracking or files. Paybrok helps organize the review and keeps a documented history that can support complaints, mediation or legal action when appropriate.
Illustrative examples
Fictional situations explaining the flow; these are not customer testimonials.
Used laptop
Camila bought a laptop on a marketplace. She paid with Paybrok, the seller shipped, and Camila confirmed after receiving it. Payment released.
Phone listing
Diego paid with Paybrok. The seller never shipped and stopped responding. Diego opened a dispute with screenshots and the history was ready for a claim.
Release and review rules
Funds are released with client approval, through automatic release when enabled and its conditions and review period are met, or through dispute resolution. If there is a problem, open a dispute before the review period ends. Creating or accepting a link does not lock funds: confirm the Funds protected status before starting.